Return and Refund Policy
Effective Date: [Insert Date]
Welcome to shop.yendiapharmacy.com. We are committed to providing safe, high-quality pharmaceutical products and healthcare items. Due to the nature of pharmaceutical products and health regulations, our return policy is designed to protect the health and safety of all customers.
1. No Returns on Medicines and Pharmaceutical Products
For safety, quality assurance, and regulatory compliance reasons, we do not accept returns, exchanges, or refunds for:
- Prescription medicines
- Over-the-counter medicines
- Vitamins and supplements
- Medical consumables
- Health products
- Personal care products
- Any pharmaceutical item that has left our premises
Once medicines or pharmaceutical products have been delivered and accepted by the customer, they cannot be returned or exchanged.
2. Damaged, Defective, or Incorrect Products
Customers must inspect their order immediately upon delivery.
A return or replacement may be approved only if:
- The product was delivered damaged.
- The product is defective.
- The wrong product was delivered.
- The product packaging is broken or tampered with upon delivery.
Any issue must be reported immediately at the time of delivery or within 30 minutes of receipt.
Reports made after this period may not qualify for a replacement or refund.
3. Conditions for Return Approval
To qualify for a replacement or refund:
- The product must be reported immediately upon delivery.
- The product must remain unopened and unused.
- Original packaging must be intact.
- Proof of purchase must be provided.
- Photographs of the damaged, defective, or incorrect item may be required.
Yendia Pharmacy reserves the right to inspect the product before approving any replacement or refund.
4. Replacement Procedure
If a claim is approved, we may:
- Replace the product with the correct item.
- Replace the damaged or defective item.
- Issue a refund where replacement is not possible.
The decision will be made at the sole discretion of Yendia Pharmacy.
5. Non-Returnable Products
The following items are strictly non-returnable:
- Prescription medications
- Opened medicines
- Refrigerated products
- Temperature-sensitive products
- Personal hygiene products
- Baby care products that have been opened
- Products with broken seals
- Products damaged due to customer handling
6. Refunds
Approved refunds will be processed using the original payment method.
Refund processing times may vary depending on the payment provider but are typically completed within 5 to 10 business days.
Delivery charges are non-refundable unless the return is due to our error.
7. Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been dispatched for delivery, cancellation may no longer be possible.
8. Contact Us
For return or refund requests, please contact us immediately:
Yendia Pharmacy
Website: shop.yendiapharmacy.com
Email: support@yendiapharmacy.com
Phone: +233 538867983
Address: N0. 45 10th Avenue, Addogonno, Accra, Ghana
Please include:
- Order Number
- Customer Name
- Product Name
- Description of the issue
- Photographs (if applicable)
9. Policy Acceptance
By placing an order on shop.yendiapharmacy.com, you acknowledge and agree to this Return and Refund Policy.
For health and safety reasons, medicines and pharmaceutical products cannot be returned once delivered and accepted by the customer, except in cases where the product is damaged, defective, or incorrectly supplied and reported immediately upon delivery.